You are entitled to return any item(s) within 30 days of receipt for a full refund, provided they meet the following conditions:
- Items must be unused, in their original condition, and returned in the original packaging.
- A refund will only be processed after inspection and confirmation that the item meets the return criteria.
Important: If your original order qualified for free delivery (orders over £40) and your return reduces the final order value below £40, the standard delivery charge will be deducted from your refund.
How to Return an Item:
To initiate a return, please follow these steps:
- Contact our support team with your order number and the reason for return.
- You will receive a Returns Authorisation Code along with the appropriate return address.
- Securely package and return your item(s) to the address provided.
Return Processing Time:
We aim to process your return within 5 working days from the date it is received. During busy periods, this may take slightly longer, but we always strive to handle returns efficiently and fairly.
Refunding Delivery Charges:
The original delivery cost will only be refunded if:
- The item was received damaged or faulty.
- An incorrect item was sent due to our error.
Delivery fees will not be refunded for returns based on personal preference, size issues, or change of mind.
Order Cancellations:
Before Dispatch:
You may cancel your order before it has been dispatched for a full refund, including delivery costs.
After Dispatch (In Transit):
If the order is already in transit, we will do our best to intercept and cancel delivery. If successful, you will receive a refund for the product and standard delivery cost.
Note: Additional charges for express or upgraded delivery services are non-refundable.
Condition & Deductions:
If returned goods show signs of unnecessary handling, use, or damage not present at delivery, we reserve the right to apply a deduction to your refund reflecting the diminished resale value.
For any questions about our returns or refund policy, or to begin your return process, please contact our customer service team.
We’re here to help ensure your shopping experience with North Point Goods (northpointgoods.co.uk) remains easy, reliable, and satisfying.